FAQ's

We’ve answered the most common questions below to make your experience as smooth as possible. If you still need help, feel free to contact us.

📦 Orders & Processing

Q: When will my order be processed?
A: Orders are typically processed within 2–5 business days before shipping.

Q: Can I cancel or change my order after placing it?
A: Orders can only be modified or canceled within a short window after purchase. Once processing begins, changes may not be possible.

🚚 Shipping & Delivery

Q: How long does shipping take?
A: Shipping times vary depending on location, but most U.S. orders arrive within 3–7 business days after processing.

Q: Will I receive tracking information?
A: Yes, once your order ships, you’ll receive a tracking number via email.

Q: Why is my order taking longer than expected?
A: Since we work with fulfillment partners, occasional delays may occur due to carrier issues, weather, or high demand.

🔁 Returns & Refunds

Q: How do I request a return?
A: Please visit our Return Request page and submit your request for review.

Q: Do I need approval before returning an item?
A: Yes, all returns must be reviewed and approved before being sent back.

Q: Are returns free?
A: Yes, we offer free returns for orders within the continental United States.

Q: When will I receive my refund?
A: Refunds are processed after the item is received and inspected. Please allow 5–10 business days.

👕 Products & Sizing

Q: How do I choose the right size?
A: Please refer to the size chart provided at the bottom of this page.

Q: Will the product look exactly like the photos?
A: We do our best to accurately display colors and details, but slight variations may occur due to lighting or screen settings.

📦 Order Issues

Q: What if my item arrives damaged or incorrect?
A: Please submit a return request within 3 days of delivery with photos, and we’ll resolve the issue at no cost.

Q: What if my package is lost?
A: If your package appears lost in transit, contact us and we’ll assist in resolving the issue with the carrier.

🌍 General Questions

Q: Do you keep items in stock?
A: We partner with fulfillment providers who ship items directly to you, which allows us to offer a wide range of products.

Q: Why does my order ship separately?
A: Some items may ship from different facilities, so they may arrive in separate packages.